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Frequently Asked Questions

WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS 

We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$6.59
$13.19
$21.99
$36.08
$17.59$21.99$32.99
$87.50$174.99$10.99$13.19$21.99$36.08$17.59$21.99$32.99
$175.00
$262.49
$16.49
$18.69
$26.39
$64.06
$24.73$28.03$39.58
$262.50
$349.99
$20.89
$24.19
$38.49
$76.01
$27.16$31.45$50.04
$350.00
$524.99
$24.19
$41.79
$63.79
$131.94
$31.45$54.33$82.93
$525.00
$699.99
$39.59
$82.49
$109.99
$146.61
$71.49$107.24$142.99
$700.00
$1749.99
$54.99
$92.39
$138.59
$244.37
$82.93$120.11$180.17
$1750.00
$3499.99
$83.59$116.59$164.99$354.41$108.67$151.57$214.49
$3500.00
Plus
$109.99
$164.99
$219.99
$488.77
$142.99$214.99$285.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

HOW MUCH DOES THE SHIPPING COST FOR ORIGINAL WORK?


The shipping price is included in the price of the original. Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. 

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?


Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for originals is free within the continental United States. For international shipping, please contact me.


WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact me. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Can I cancel my order?

All print sales are final. Please contact me as soon as possible if you need to cancel your order. If it hasn't been printed yet, I will try to get it cancelled, but I may not be able to. 

How long does it take to process a refund?

Processing a refund can take up to 7-10 business days.  

How do I return my package?

For a refund or replacement, please contact me.

Who to contact?

You can reach out at any time sending me a message at jennie@mizrahiarts.com or simply follow the link to contact me.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work! 


 

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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SAVE 20% ON YOUR FIRST ORDER!

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This offer is valid for NEW CUSTOMERS only!